These terms govern purchases on padelpro365.com. They are governed by Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users) and Law 34/2002 (LSSI). To buy, you must accept them in the last step of the order.
Seller. AMBROSI CONSULTING GROUP, S.L. (trade name PadelPro365), tax ID (NIF) B01796135, registered office at Avenida de los Reyes Católicos 2, 1.º A1, 28220 Majadahonda, Madrid (Spain), registered in the Madrid Commercial Registry. Contact: hello@padelpro365.com.
Products and prices
- All products are original, new and covered by the brand’s official warranty.
- Prices are shown in euros and include VAT (21 %). Shipping costs are shown before payment.
- The valid price is the one shown when you place the order. If there is an obvious pricing error, we will let you know before shipping and you can cancel at no cost.
- Stock is updated several times an hour. If a product nevertheless sells out, we will let you know and refund you or offer you an alternative.
How to place an order
- Add the products to the cart and click “Checkout”.
- Enter your shipping and billing details and choose the payment method.
- Review the summary, accept these terms and click “Place order”.
- We send you a confirmation email with the order details. This document is archived and you can request it from us at any time.
The contract can be concluded in Spanish, English, German, French or Arabic. In the event of any discrepancy, the Spanish version prevails.
Payment
We accept credit or debit cards, Apple Pay and Google Pay, through Stripe. When you place the order, the amount is authorised on your card and is only charged when we confirm shipment, usually within 24 working hours. If we cannot ship it, we release the authorisation and you are not charged anything.
Shipping
| Destination | Cost | Delivery time |
|---|---|---|
| Mainland Spain and Balearic Islands | €15; free on orders from €150 | 48-72 working hours |
| Canary Islands, Ceuta and Melilla | €20 (import taxes and duties, if any, are paid by the customer) | Depends on destination; we confirm it when shipping |
| Rest of Europe (Germany, Andorra, Belgium, France, Italy, Luxembourg, the Netherlands and Portugal) | €25 | Depends on destination; we confirm it when shipping |
| Rest of the world | €85 for the first racket and €25 for each additional racket (import duties and taxes are paid by the customer) | Depends on destination; we confirm it when shipping |
Check the parcel when you receive it. If it arrives damaged, note it on the carrier’s delivery note and write to us within 48 hours with photos.
Right of withdrawal and returns
- You have 14 calendar days from receiving the order to withdraw from the purchase without giving any reason (legal right). In addition, as a commercial guarantee, we extend that period to 30 days.
- To return a product, write to hello@padelpro365.com or use the withdrawal form below. We will tell you how to send the product.
- The product must be unused, in its original packaging and with its labels and protectors. We may deduct for depreciation if it has been handled beyond what is necessary to check it.
- Return shipping costs are paid by the customer.
- We will refund the amount, including the initial standard shipping, within 14 days at the latest from when you notify us of the withdrawal, using the same payment method. We may wait until we receive the product before refunding you.
- For hygiene reasons, overgrips, grips and balls cannot be returned if their seal has been opened.
Warranty
All products have the 3-year legal warranty for lack of conformity. It does not cover normal wear and tear or impacts against the floor, the wall or your partner’s racket. If a product has a defect, write to us with photos and we will handle it with the brand: repair, replacement or, if that is not possible, a price reduction or refund.
Customer service and complaints
You can write to us at hello@padelpro365.com, Monday to Friday from 10:00 to 20:00 (CET), or ask Zoe, our assistant, in the website chat. We answer complaints within 30 days at the latest. Official complaint forms are available to you: ask us for them by email.
Applicable law
These terms are governed by Spanish law. If you are a consumer, you may go to the courts of your place of residence.
Withdrawal form
(Only complete and send this form if you wish to withdraw from the contract.)
To AMBROSI CONSULTING GROUP, S.L. (PadelPro365), Avenida de los Reyes Católicos 2, 1.º A1, 28220 Majadahonda (Madrid, Spain), hello@padelpro365.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Order no.: ______ · Received on: ______
Name of consumer: ______ · Address: ______
Signature (only if submitted on paper) · Date: ______