Data controller. AMBROSI CONSULTING GROUP, S.L. (trade name PadelPro365), tax ID (NIF) B01796135, registered office at Avenida de los Reyes Católicos 2, 1.º A1, 28220 Majadahonda, Madrid (Spain), registered in the Madrid Commercial Registry. Contact: hello@padelpro365.com. We comply with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
What we use your data for
| Purpose | Data | Legal basis | How long |
|---|---|---|---|
| Managing your order, payment, shipping and returns | Name, address, email, phone, products purchased | Contract | For the duration of the relationship and 6 years afterwards (tax and commercial obligations) |
| Your customer account (if you create one) | Email, encrypted password, addresses, orders | Contract | Until you delete it |
| Assisting you by email or the website chat | What you tell us and your email | Your consent when you contact us | Until the query is resolved and 1 more year |
| Notifying you when a product is back in stock | Consent | Until we notify you or you unsubscribe | |
| Newsletter and monthly prize draw | Consent | Until you unsubscribe | |
| Alerting you if the price of a product you follow drops | Email and product | Consent | Until we alert you or you cancel the alert |
| Reminding you, 11 months after you buy a racket, that it may be time to replace it | Email and racket purchased | Legitimate interest (products similar to those you bought). You can object from the email itself | Until you object |
| Answering your questions in the website assistant (it is an artificial intelligence, not a person) | What you type in the chat and, if you check an order, its number and your email | Your consent when you use it | We do not store conversations. The assistant provider deletes them within 30 days at most |
| Clubs and coaches programme | Name of the club or coach, contact person, email, phone, IBAN and orders made with their code | Contract | For the duration of the partnership and 6 years afterwards (tax obligations) |
| Website usage statistics | Browsing data (see cookie policy) | Consent | As stated in the cookie policy |
| Preventing payment fraud | Payment and device data | Legitimate interest | As required by law |
We do not make automated decisions that affect you or carry out commercial profiling.
Who has access to your data
Only the providers we need to deliver our service, who act as data processors:
- Web hosting and email: IONOS (1&1 IONOS España, S.L.U.), servers in the EU.
- Payments: Stripe Payments Europe, Ltd. We never see or store your card details.
- Order preparation and shipping: the logistics warehouse that prepares the order and the carrier that delivers it.
- Chat assistant (Zoe): runs on our own website, with no external artificial intelligence services. What you type is only used to answer you at that moment; to check an order it asks for the order number and purchase email.
- Newsletter and emails: Brevo (Sendinblue SAS, France), the platform we use to send the newsletter, the prize draw and alerts.
- Analytics: Google Ireland Ltd. (Google Analytics), only if you accept analytics cookies.
Some of these providers may process data in the United States. They do so under the safeguards of the EU-US Data Privacy Framework or the European Commission’s standard contractual clauses. We will also disclose your data to public authorities when required by law.
Your rights
You can request access to, rectification, erasure, objection, restriction and portability of your data, and withdraw your consent at any time. Write to hello@padelpro365.com stating which right you wish to exercise. We will reply within one month at the latest.
If you believe we have not respected your rights, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).
Security
The website uses an encrypted connection (HTTPS) and we apply technical and organisational measures to protect your data. If a security breach affecting your data occurs, we will notify the AEPD and, where appropriate, you, within the legal deadlines.
Minors
You must be over 14 to buy or subscribe to the newsletter. You must be over 18 to take part in the prize draw.